Say something to a human
Partnerships, billing, integrations or a bug. Send it over and a person replies on weekdays, usually within one working day.
Or write to support@bekrol.com · Mon–Fri 9:00–18:00 EAT
Before you send
- How long does setup take?
- A brand can open an account, write a brief and fund a pilot the same day. Creator accounts take about a minute.
- What does it cost a brand?
- A take-rate on what creators earn from your campaign. Campaign, merchant and platform rates resolve in that order, and the rate is visible before you fund anything.
- Do you take anything from creators?
- No. If a brief says KES 480 per 1,000 views, the creator receives KES 480. The brand pays the platform fee.
- Which markets do you support?
- Kenya today, with payouts in KES. Broader mobile-money coverage is on the roadmap; ask us where it currently stands.
- How are refunds and disputes handled?
- Commission holds for the brand's return window, usually 14 to 30 days. A refunded order releases that commission back to the campaign. Disputes can be raised by either side.
- How is my contact information handled?
- It is used to reply and follow up only. Submissions are kept up to 365 days and IPs are anonymised after 90 days. See the Privacy Policy for detail.
The Foundry, Kilimani · Nairobi, Kenya · Privacy